Privacy Policy

Introduction

YourMed ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare aggregator platform and services.

Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number, and contact details
• Date of birth, gender, and medical history (when relevant to services)
• Payment information and billing address
• Health insurance information (if applicable)
• Booking and appointment details

Usage Information

We automatically collect information about how you use our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide and improve our healthcare services
• Process bookings and appointments
• Communicate with you about your bookings and services
• Send important updates and notifications
• Process payments and manage billing
• Comply with legal obligations and healthcare regulations
• Improve our platform and user experience

Data Sharing and Disclosure

We may share your information with:

• Healthcare Providers: To facilitate your bookings and appointments
• Service Partners: Laboratories, diagnostic centers, and medical facilities
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication and access controls
• Regular security audits and assessments
• Compliance with healthcare data protection regulations

Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at privacy@yourmed.ae.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.